Aiko FAQ
Welcome to the Aiko FAQ. Here you’ll find answers to the most common questions about our store, products, and services.
🛍️ What is Aiko?
AIKO is a Dropshipping partner of KPOPTOWN. Through our collaboration with KPOPTOWN, we are able to offer customers worldwide access to a wide selection of K-pop albums, merchandise, and Korean products.
📦 Where do you ship?
We ship worldwide to most countries. Shipping availability may vary depending on the product and destination.
⏰ How long does shipping take?
Shipping times depend on your location:
- Processing time: 1–3 business days
- Delivery time: varies by country (usually 7–15 business days)
Tracking information is provided once your order is shipped.
💳 What payment methods do you accept?
We accept major payment methods such as credit/debit cards and other secure online payment options available at checkout.
🔄 Can I get refund or return my order?
Returns and refunds are accepted under certain conditions:
- Defective items: full refund for the defective item.
- Damaged items: full refund please report it to us.
💄 Are your K-beauty products authentic?
Yes. All K-beauty products at Aiko are carefully selected from trusted suppliers to ensure quality and authenticity.
🧴 Are K-beauty products safe for sensitive skin?
Most products are formulated to be gentle, but we recommend checking ingredients before use, especially if you have sensitive skin or allergies.
🎁 Do you offer giveaways or discounts?
Yes, Aiko occasionally runs giveaways, promotions, and special discounts. Make sure to follow us or subscribe to our newsletter to stay updated.
📍 How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS (depending on your contact details).
💬 How can I contact support?
You can contact our support team through the contact page on our website. We aim to respond as quickly as possible.
💜 Still need help?
If your question isn’t listed here, feel free to reach out. We’re always happy to help.
Thank you for choosing Aiko ✨