Welcome to Aiko. This page explains our store policies to ensure a clear, fair, and smooth experience for all customers.

1. Orders

Once an order is placed, you will receive a confirmation email. Please make sure all details are correct before completing your purchase. We may not be able to modify or cancel orders once they are processed.

2. Shipping

We aim to process and ship all orders as quickly as possible.

• Processing time: 1–3 business days
• Delivery time: varies by location
• Tracking information will be provided once your order is shipped

Please note that delays may occur during high-demand periods or due to shipping carrier issues.

3. Returns & Refunds

We want you to be happy with your purchase.

• Returns are accepted within a limited period after delivery (check your return window on your order page)
• Items must be unused, unopened, and in original packaging
• Some products (such as skincare or beauty items) may not be eligible for return due to hygiene reasons

Refunds are processed once returned items are inspected.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos. We will review your case and provide a replacement or refund if applicable.

5. K-Beauty Products Notice

All K-beauty products sold at Aiko are carefully selected. However, results may vary depending on skin type. We recommend checking ingredients before use, especially if you have sensitive skin.

6. Customer Support

If you have any questions or issues, our support team is here to help.

We aim to respond as quickly as possible and ensure a smooth experience for every customer.

7. Updates

Aiko reserves the right to update or modify these policies at any time. Changes will be reflected on this page.

Thank you for shopping with Aiko 💜