Aiko FAQ

Welcome to the Aiko FAQ. Here you’ll find answers to the most common questions about our store, products, and services.

🛍️ What is Aiko?

Aiko is a K-pop and K-beauty inspired store offering curated skincare, beauty products, and lifestyle items influenced by Korean culture and trends.

📦 Where do you ship?

We ship worldwide to most countries. Shipping availability may vary depending on the product and destination.

⏰ How long does shipping take?

Shipping times depend on your location:

  • Processing time: 1–3 business days
  • Delivery time: varies by country (usually 7–15 business days)

Tracking information is provided once your order is shipped.

💳 What payment methods do you accept?

We accept major payment methods such as credit/debit cards and other secure online payment options available at checkout.

🔄 Can I return my order?

Returns are accepted under certain conditions:

  • Items must be unused and in original packaging
  • Some hygiene-related products (like skincare) may not be returnable
  • Returns must be requested within the return window shown in your order details

💄 Are your K-beauty products authentic?

Yes. All K-beauty products at Aiko are carefully selected from trusted suppliers to ensure quality and authenticity.

🧴 Are K-beauty products safe for sensitive skin?

Most products are formulated to be gentle, but we recommend checking ingredients before use, especially if you have sensitive skin or allergies.

🎁 Do you offer giveaways or discounts?

Yes, Aiko occasionally runs giveaways, promotions, and special discounts. Make sure to follow us or subscribe to our newsletter to stay updated.

📍 How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS (depending on your contact details).

💬 How can I contact support?

You can contact our support team through the contact page on our website. We aim to respond as quickly as possible.

💜 Still need help?

If your question isn’t listed here, feel free to reach out. We’re always happy to help.

Thank you for choosing Aiko ✨