AIKO Shipping

1. Shipping Policy

1.1 Order Process

Once your order is confirmed, we will source the products directly from our suppliers. Unless otherwise specified, products are sourced and shipped in brand-new, unopened condition as provided by the supplier.

  • For in-stock items, orders will be processed and shipped sequentially as quickly as possible.
  • For made-to-order or unique items such as beauty, fashion, lifestyle, and pre-order merchandise, the preparation time typically takes 3–5 business days, but it may take longer depending on the supplier’s schedule and shipping method.

Once all items are ready, they will be combined into a single shipment and dispatched.

Some items may require additional processing time depending on supplier availability or unexpected delays.

1.2 Shipping 

  • International Shipping
    • Express Shipping: Trusted companies such as FedEx and DHL handle express shipping. Delivery typically takes 2–5 days after dispatch.
    • Standard Shipping: This option is available for smaller items due to weight restrictions. Items are shipped from Korea and delivered by local postal services or couriers in the destination country. Delivery usually takes 1–2 weeks from dispatch.
  • Shipping Costs: Exact shipping fees based on the destination country and product weight will be displayed on the checkout page after entering the shipping address.
  • Shipping Delays: Delivery may be delayed due to traffic, courier capacity, location, or other uncontrollable international events and factors.
  • Delivery Confirmation and Signature Requirements
    International shipments may be delivered to the recipient’s front door, mailbox, or other secure location without a signature, depending on the shipping carrier’s policies. Delivery confirmation via tracking and delivery photo constitutes successful delivery. DKshop is not responsible for lost or stolen packages after delivery is marked complete by the carrier.For added security, express shipments or high-value items (over $100) may be shipped with a signature requirement. If you would like to request or waive signature confirmation for your shipment, please contact us before placing your order so we can accommodate your request whenever possible.

1.3 Address Corrections & Undelivered Packages

After dispatch, the shipping address cannot be changed. If a package cannot be delivered due to incorrect address information, customer absence, or other reasons, it may be returned to sender or disposed of. AIKO is not responsible for these cases, and orders will not be refunded. Any additional fees will be charged to the customer.

1.4 Customs Duty and Import Tax

All orders are shipped from South Korea and do not include customs duties or taxes. Customers are responsible for any applicable taxes and customs fees in their country. If an order cannot be delivered due to unpaid customs fees, failed customs clearance, or similar issues, the package may be returned or disposed of. AIKO is not responsible for these cases, and orders will not be refunded. Any additional costs will be the customer’s responsibility.

If a tax ID is required for tax processing in your country, please make sure to provide it. Any issues arising from missing or incomplete information will be the customer’s responsibility.

Item Condition & Components

Due to the nature of international returns, all items must be returned in their original condition with all components included, even in cases of defective or incorrect items. This includes the product, original packaging, accessories, and any free gifts or promotional items.

All returns are subject to inspection upon arrival.

Refunds may be reduced or denied if items are missing components, damaged, used, or not returned in their original condition. Partial refunds may be issued based on the item’s condition and resale value, and a full refund may not be guaranteed.

2.4 Change & Exchange Request

If the order has not been shipped yet, you may update the shipping details. However, after the order has been dispatched, changes are not possible. A handling fee will apply if you need to change the shipping address.

3. Additional Notes

3.1 Product Inspection for K-pop Items

For K-pop albums, limited-edition items, and event-related merchandise, manufacturing defects or missing components may occasionally occur. Due to the nature of K-pop products, particularly with limited or event-exclusive items, exchanges or refunds may not be possible even in cases of minor quality issues. These issues often cannot be identified until the product is opened and are beyond AIKO control.

Please review product details carefully. While we strive to offer the best service, certain limitations exist with K-pop products and international shipping. If you encounter any significant problems, please contact us, and we will assist you to the extent allowed by the supplier’s policy.

3.2 Fashion & Beauty Items

  • Fashion and beauty products may appear differently in color or texture depending on monitor settings.
  • Minor imperfections, subjective perception differences, or manufacturer’s undisclosed detail changes are not eligible for inspection, exchange, refund, or cancellation.
  • Dust bags, original shopping bags, and other included accessories will be provided if supplied by the manufacturer. However, items not listed on the product page, such as promotional stickers or leaflets, may vary or be excluded.

3.3 Pre-order Products

Pre-order items will only be shipped once all items are ready for shipment. Unexpected delays may occur.

3.4 Damaged Product Compensation

Compensation for damaged items will be handled in accordance with the shipping carrier’s policy.

3.5 General Product Condition & After-Sales Support Notice

Unless otherwise specified, all items are shipped in brand-new, sealed condition as supplied by the manufacturer or authorized seller.
Due to the nature of purchase agency service and international shipping, products that have been opened or used are not eligible for return, exchange, or after-sales service (A/S).
AIKO may assist by contacting the original manufacturer on the customer’s behalf, but follow-up support is generally limited or unavailable once the item has been shipped and opened.
If you have concerns before purchase or would like to request a pre-shipment inspection, please contact us at hello@aikosite.com