Welcome to AiKo, your trusted K-pop store!
By using our website, you agree to the following terms and conditions:

1. Products and Services

AiKo offers a variety of official and fan-made K-pop merchandise, accessories, and beauty products. All product descriptions aim to be as accurate as possible. Please note that some items may be pre-order, which means they are not immediately available for shipping.

2. Payment:

We accept International payments and other secure payment providers. Your payment information is encrypted and not stored on our servers.

3. Shipping:

Orders are shipped within 1–3 business days. through DHL.

4. Returns and Refunds:

You may request a refund or return within 7 days of receiving the item if it is damaged, defective, or the wrong product. Contact us first to process any refund or return

5. Privacy:

We respect your privacy. We collect only the information needed to process your orders and do not share it with third parties without your consent.

6. Contact:

For any questions, email us at: hello@aikosite.com

AiKo policy:

📦 Return & Refund Policy

We at Aiko want you to love your order. If for any reason you’re not satisfied, we offer returns under the following conditions:

  • Returns accepted within 14 days of receiving the order.
  • Items must be unused, in original packaging, and include all components.
  • Contact us before returning via hello@aikosite.com.
  • Return shipping costs are the responsibility of the customer unless the product is damaged or incorrect.
  • Refunds will be processed within 5–7 business days of receiving the returned item.

Return Address:
Please return to the address mentioned on your original package.
If unclear, contact us before sending the item.

AiKo Shipping Policy – International Delivery Terms & Customs Notice

AiKo Shipping Policy

General

  • All orders are subject to stock availability. While we strive to keep inventory accurate, some items may be out of stock at the time of purchase.
  • In such cases, we will ship the available items and contact you regarding backordered items to confirm if you’d prefer to wait or receive a refund.

Shipping Costs

  • Shipping fees are calculated during checkout based on the order’s weight, dimensions, destination, and other applicable factors.
  • These fees are collected at the time of purchase and reflect the final shipping cost unless the order details are modified after checkout.

Product Pricing

  • Product prices include the international shipping fee from Korea and any applicable distribution-related taxes or commissions specific to your country.

Delivery Terms

  • Estimated standard delivery is approximately 15 business days, excluding weekends and national holidays in both Korea and MENA countries.
  • AiKo is not responsible for delays caused by customs inspections, incorrect customer information, or recipient unavailability.
  • Despite this, we will always do our best to support fast and smooth delivery, both locally and internationally.
  • International orders typically arrive in 4–22 days, depending on the courier selected at checkout.
  • Express delivery estimates (e.g., “3–5 days”) are approximate and count from the order confirmation date, excluding non-working days. They may vary based on customs or logistics conditions.

Dispatch Time

  • Orders are usually dispatched within 3 business days of payment confirmation.
  • Our warehouse operates Monday to Friday, except on national holidays.

Change of Delivery Address

  • You may request a change of delivery address at any time before dispatch. After dispatch, the address cannot be modified.

P.O. Box Shipping

  • We ship to P.O. boxes using standard postal services only. Courier delivery is not available for P.O. boxes.

Military Address Shipping

  • We support delivery to military addresses via USPS only. Courier services are not available for these addresses.

Out-of-Stock Items

  • If an item is out of stock, we will hold your order until it becomes available. In-stock items will be reserved for you during this period.

Delivery Time Exceeded

  • Delays caused by customs, incorrect recipient details, or holidays are outside of our control. However, we will assist you as best as possible in resolving any delivery issues.

Tracking Notifications

  • You can track your order through your account.

Privacy Policy

Effective Date: [Insert today’s date]

At AikoSite.com, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website or purchase our products.

1. Information We Collect

We may collect the following information when you visit our website or make a purchase:

  • Your name, email address, and contact details
  • Shipping and billing address
  • Payment method (handled securely via third-party processors
  • Your IP address, browser type, and device information (for website analytics)

2. How We Use Your Information

We use your personal information to:

  • Process your orders and payments
  • Deliver your products
  • Provide customer support
  • Improve your shopping experience
  • Send updates, promotions, or order confirmations

We do not sell or share your personal data with other companies

3. Data Protection

We use SSL encryption and secure systems to protect your data. Your payment information is processed by trusted third parties such as Paymentwall, and is not stored on our servers.

4. Cookies

Our site may use cookies to help us remember your preferences and improve user experience. You can disable cookies in your browser settings.

5. Your Rights

You have the right to:

  • Request access to your personal data
  • Ask for corrections or deletion of your data
  • Opt out of receiving promotional emails at any time

To make any requests, contact us at: hello@aikosite.com

6. Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page for the latest version.